Warranty/Repairs

Warranty Claims

When it comes to repairs, we kindly ask our valued customers to provide proof of purchase as a form of warranty claim. While warranty claims can be time-consuming for retailers due to communication with vendors and back-and-forth follow-ups, it is a service we offer to our customers as an added perk. 

When analyzing the product for repair, it's important to consider whether it falls under warranty. Manufacturer warranties typically cover manufacturing defects but do not include damage caused by misuse, neglect, accidents, abrasion, extreme temperatures, solvents, acids, water, normal wear and tear, or transportation damage (e.g., by airlines).

As-is, final sale items like face masks, travel accessories, umbrellas, and hygiene products, warranty coverage does not apply, as indicated on the sales receipt.

We are the authorized repair centre for Samsonite, American Tourister, High Sierra, Briggs & Riley and Verage.  Should you wish to have our repair specialist assist with your repair please follow the steps below. 

Samsonite Warranty

Your luggage has a warranty which covers manufacturing defects in workmanship and materials, not repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or anything that happens beyond the warranty period. The warranty is utilized through our authorized repair centers, and the centers will determine whether the damage is due to a manufacturing defect or not. If it is a manufacturing defect, they will repair your luggage and bill Samsonite directly or order you a replacement bag if something is unable to be fixed. If it isn't a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage.

Please complete the form so we can assist you with your claim.

Briggs & Riley Lifetime Guarantee

Briggs and Riley is the only luggage company that offers a true lifetime guarantee. In the unlikely event that your bag needs to be repaired, we are here for you.

Our simple as that® guarantee means if your bag is ever broken or damaged, we will repair it free of charge, no proof of purchase needed, no questions asked.

Please complete the form so we can assist you with your claim.

Turnaround Time

We kindly want to remind you that the turnaround time for repairs is a minimum of 10-15 working days (equivalent to 3 weeks) if parts are available. However, if parts are not readily available, the repair process may take several months. It's important to consider the entire process, including initial assessment, order processing, ordering of parts (if necessary), confirmation of availability of parts, waiting for parts to be shipped to our repair centre, then the actual repairing of your product. 

Luggage City sympathizes with you that depending on the situation of your product this can be a lengthy process.  But we’re here for you and will support you with your warranty claim or repair process.