Shipping Policy
GENERAL SHIPPING
FREE SHIPPING
Free shipping is valid for ground service only on all orders over $99+, taxes and rebates across Canada with the exception of British Columbia, Alberta, Newfoundland and Labrador, Manitoba, Prince Edward Island, Nunavut, Saskatchewan, Yukon and the Northwest Territories. We don't ship to P.O. Box.
Do note that items over a certain weight may not be able to be shipped or only be available for pick up at the local courier pick up depot. You will be contacted by a customer service represented if this is the case.
If eligible and qualified for Free shipping, it will reflect in the checkout page automatically.
Shipping is not waived on Door Crasher deals, promotional offers, low-profit items ending in 0.96 & 0.97.
Orders will be shipped via the fastest available courier service to ensure timely delivery. We strive to offer the best possible service, and if an applicable alternate shipping option is available, you may be entitled to an upgrade at our discretion.
We are actively monitoring the ongoing Canada Post strike and are using alternative courier services to ensure timely and uninterrupted deliveries. We will select other reliable couriers during this time to avoid any delays.
ORDER TRACKING
You will receive an email with your order tracking number as soon as it becomes available. Please do check your spam/junk mail in the event the email was accidently flagged.
You can also click on Track My Order located under the My Account section at the bottom right area of any LuggageCity.ca web page. You must be logged into your LuggageCity.ca account to be able to see your order status. Please note that tracking may not be available for up to 24 hours after your order has been shipped.
Alternatively, you may also track your package directly by visiting the website of the carrier (e.g. UPS, Canpar, GLS, Purolator, Fedex, Canada Post) and using the tracking ID number provided to your order. This tracking ID number can be found in the confirmation email you received when your order was shipped as well as in your My Account under your order history.
Once your order leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. If the arrival of your order has been delayed for over 8 business days please contact us and one of our customer service representatives will contact the carrier to report a lost package.
We do not refund shipping costs, please refer to our Customer Service Returns page for further information.
We are not responsible for any package returned to us due to a typing error in the shipping address.
TURNAROUND
Orders are normally processed the same day if received by 4:00pm EST time Monday - Friday. In some cases, order turnaround times can take up to 5-7 business days. If you need your order by a certain date, please reach out to our Customer Care Line Toll-free at 1-833-662-7233 or email us at sales@luggagecity.ca and we will confirm a delivery date.
Canada
Estimated transit time after your order is shipped (Ground Shipping):
- Calgary: 5-7 business days
- Charlottetown: 5-6 business days
- Edmonton: 5-7 business days
- Fredericton: 5-7 business days
- Halifax: 4-6 business days
- Hamilton: 2-4 business days
- Happy Valley: 7-9 business days
- Iqaluit: 7-9 business days
- Kitchener: 2-4 business days
- London: 2-4 business days
- Moncton: 4-6 business days
- Montreal: 2-4 business days
- Ottawa: 2-4 business days
- Quebec: 3-5 business days
- Regina: 4-6 business days
- St. John's: 6-8 business days
- Toronto: 2-3 business days
- Vancouver: 5-8 business days
- Victoria: 6-8 business days
- Whitehorse: 8-10 business days
- Windsor: 2-4 business days
- Winnipeg: 4-5 business days
- Yellowknife: 7-9 business days
United States Of America (USA)
Please take note: Shipping outside of Canada may incur additional costs, including duties, taxes, and shipping fees, which are the sole responsibility of the customer. We advise all customers to review their local customs regulations and tax policies before placing an international order to avoid any unexpected charges or delays. Completing your purchase means you agree with these terms and conditions.
Estimated transit time after your order is shipped.
- Xpresspost - 3 to 6 business days
- Expedited Parcel - 5 to 11 business days
- Standard Tracked Ground Shipping - 8 to 13 business days
CARRIERS
We use the following carriers to deliver our orders:
Canada Post
FedEx
Purolator
Canpar
GLS
UPS
House
If you have any questions or concerns, please contact us Monday - Friday 10:00am - 6:00pm Eastern Time. Holiday hours vary.
Customer Care:
Local: (905) 851-2001 ext. 29 / Toll-free at 1-833-662-7233
Email: sales@luggagecity.ca
DAMAGED PRODUCT / MISSING ITEMS / UNDELIVERED ORDER
Please note that if we do not receive a claim within 24 hours of receipt, we are not responsible for any damages or missing items.
GENERAL DISCLAIMER
*The billing and shipping information must be the same on your order. If any issues arise a customer service representative will contact you to resolve it. Shipping time may vary on select online only & special order items. Orders received after 4pm Eastern Time will be processed the following business day. Orders placed over the weekends will only be processed on the following business day. Orders placed over the Holidays, special Promotional Events, severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services extending the processing and shipping time. We thank you for your understanding and patience. All shipping details are approximate as given by the respective shipping services and are not guaranteed.
